ZiiRobot Mobility Warranty & Refund Policies

Warranty

Β 

Β ZiiROBOT provides a limited manufacturer warranty covering defects in materials and workmanship under normal use for eligible mobility products purchased through authorized sellers.

All ZiiROBOT mobility products purchased through Life Inspiring Solutions include a manufacturer-backed limited warranty for added peace of mind. Warranty support may include repair service, replacement parts, technical assistance, and service support directly from ZiiROBOT. Customers also benefit from FREE standard shipping within the lower 48 States. Return eligibility, warranty coverage, and repair terms are subject to the manufacturer’s current policies and product-specific coverage.

Warranty Coverage

ZiiROBOT states that warranty coverage applies to the original purchaser beginning on the delivery date, which they define as the β€œdate of acceptance.”

Coverage generally includes:

  • Wheelchair or scooter frame
  • Controller systems
  • Electrical components
  • Battery coverage (varies by model)
  • Repair labor and replacement components during the warranty period

The company also advertises:

  • Free repair service during the warranty period
  • Remote technical support
  • Local repair assistance options
  • Pickup service for qualifying repairs
  • Repair support after warranty expiration (paid service)

Warranty Service Process

If a product experiences an issue during the warranty period, customers are instructed to:

  1. Contact ZiiROBOT customer support
  2. Provide the order number and serial number
  3. Submit photos or videos showing the issue
  4. Work with technical support to diagnose the problem

If necessary, ZiiROBOT may:

  • Ship replacement parts
  • Provide repair instructions
  • Arrange pickup and repair service through their fulfillment centers

Warranty Exclusions

The limited warranty does not cover:

  • Improper use or misuse
  • Unauthorized modifications
  • Damage from non-original parts
  • User-installed software or code changes
  • Accidental damage
  • Improper maintenance
  • Repairs performed outside approved channels
  • Water damage or environmental damage beyond intended use

Extended Protection Plan

ZiiROBOT also offers an optional β€œZiiLIF Promise Protection Plan,” which extends certain repair coverage beyond the standard warranty period. According to the company, this extended plan may include:

  • Additional frame repair coverage
  • Extended electrical component protection
  • Credit incentives if the protection plan is unused within a specified timeframe

ZiiROBOT publishes multiple customer support and return references across its websites and support pages. The most consistently stated policies include short-term satisfaction guarantees and conditional return approval requirements.

Trial / Satisfaction Period

ZiiROBOT customer support materials state that customers may test products during a limited return evaluation window. One official support page references a:

  • 5-day trial return window after delivery for customers who are not satisfied with the product.

Other related company return pages reference:

  • 30-day return eligibility for unused products in original packaging.

Because policies may vary by product, dealer, or warehouse region, customers are encouraged to verify the exact return terms before purchase.

Conditions for Approved Returns

For most approved returns, products generally must:

  • Be in like-new condition
  • Include original packaging
  • Include accessories and manuals
  • Include proof of purchase
  • Receive prior return authorization from customer support

Β 

Return Shipping & Fees

You can request to return purchased item within 2 days upon delivery with no questions asked. Otherwise, You are responsible for the cost of return shipping and the product must be in the original packaging. The item must be in new condition,Β unused. All accessories included in the scooter box must be returned, including the chargers, power keys, basket, etc. Items canceled after the product has already shipped will be considered a return. Delivery fees, including next-day and overnight shipping fees, and otherΒ serviceΒ fees are not refundable.Β 

ZiiROBOT states that:

  • Buyers may be responsible for return shipping costs for non-defective returns
  • Refunds may be reduced by shipping or processing costs
  • Some opened or used products may be subject to partial refunds or restocking deductions
  • Unauthorized returns may be refused

Damaged or Incorrect Products

If a product arrives damaged, defective, or incorrect, customers are instructed to:

  • Contact support immediately
  • Provide photos or videos
  • Include the order number and delivery details
  • Retain packaging materials for inspection if requested

Shipping & Service Support

ZiiROBOT advertises:

  • U.S.-based fulfillment centers
  • Fast shipping on many orders
  • Pickup repair services
  • Remote repair support
  • Travel damage replacement assistance for mobility equipment damaged during transportation

The company also recommends customers keep the original packaging for future repair or transportation needs