VOCIC ensures that all our products are manufactured and assembled using standard materials and processes. This Limited Warranty (hereinafter referred to as "this Warranty") applies to products purchased from LifeInspiringSolutions.com. VOCIC reserves the right to determine the scope and availability of the warranty at its discretion based on specific circumstances.
What does this Limited Warranty cover?
This warranty covers any material or craftsmanship defects in all VOCIC products within the scope of this warranty.
What actions will be taken to address issues?
Upon confirmation of a product issue, we may replace parts, exchange the product, or provide a partial or full refund (if the replacement product is out of stock). If VOCIC requests the return of any defective or damaged product, VOCIC will cover the shipping costs for replacement or return.
What is the duration of the warranty and after-sales service?
VOCIC products come with a warranty of 1-5 years and lifetime after-sales service.
- Rollator Walkers: 1-year free warranty for frame breakage (excludes soft parts and normal wear & tear).
- Mobility Scooters & Wheelchairs: 1-year free warranty, plus a 5-year limited warranty.
- Battery: 6-month warranty.
- Air Mattresses & Shower Chairs: 1-year free warranty, extendable by 6 months with warranty card registration.
Note: The above warranty periods apply to most products. Some items may have different warranty terms—please refer to the product manual for specific details.
Customers can apply for exchanges, refunds, or returns when issues arise within the warranty period. For detailed information on returns within the warranty period, please refer to the VOCIC return policy.
How to claim warranty service and support?
- Step 1: Confirm whether if the product is still under warranty.
- Step 2: If yes, please email us at support@vocic.com. Include the following information in your message: order number, product name/model, description of the issue, photos or videos (if applicable);
- Step 3: Our support team will review your case and guide you through the next steps promptly.
The following situations are not covered by the VOCIC warranty:
- Loss or theft of your product is not eligible for warranty service.
- Damage due to normal wear and tear, such as natural wear of tires and batteries due to frequent or improper use, scratches caused by use, is not within the warranty scope.
- Damage caused by improper use due to user operation, such as incorrect assembly or storage not in accordance with the user manual, is not covered by the warranty.
- Damage caused by neglect of necessary maintenance is not within the warranty scope, and over time, the product may become irreparable.
- Damage caused by external environmental factors, such as damage due to commercial use, accidents, adverse weather conditions, natural disasters, high temperatures, and humidity, is not covered by the warranty.
Please note: Warranty services are non-transferable, meaning the service can only be used by the original purchaser and cannot be transferred to others.
Why We Offer a 30-Day Return Policy - Buy with Confidence!
At VOCIC, we want you to feel confident about every purchase. That’s why we offer a 30-day return policy—to give you peace of mind with every purchase.
Whether it didn’t meet your expectations or you simply changed your mind, you can send it back within 30 days of delivery. It’s our way of standing behind our products and putting your satisfaction first.
Return Processing & Time Requirements - 30 Days of Delivery!
Return Request & How to Start a Return - We Act Quickly With Your Help!
Return Reason If Changed Your Mind / No Longer Needed If a Wrong or Faulty Product Delivered Return Requirement 1. Brand new, unused, and in its original packaging.
2. You will be responsible for the return shipping fee.1. Brand new, unused, and in its original packaging.
2. Kindly take photos or videos showcasing the issue with the product.How to Proceed email us with the following information:
1. Order number
2. Reason for return
3. Images of the product(s)email us with the following:
1. Order number
2. Detailed description of the issue
3. Images/videos that help us understand the problem
Kindly reminder:
1. Ensure the product is unused, undamaged, and in original packaging for returns.
2. Unauthorized returns won’t be accepted, and return shipping costs are non-refundable.
3. Dispatch the item within 5 days after approval to avoid return rejection.
4. Provide the return tracking number to VOCIC once shipped for processing.
5. After receiving the return, we’ll process your refund within 2-5 business days.Exceptions for 30-Day Returns
1. No returns accepted after 30 days from the delivery date.
2. Opened hygiene-related products can't be returned due to health concerns.
If the above products received damaged or defective, contact us—we’ll make it right, no worries.Order Cancellation Request
Exchange Products
If you want to exchange a product, please contact Life Inspiring Solutions at your earliest convenience to inquire about possibilities and arrangements. Make sure to include your order number. We will respond within one working day.
Package Loss
If you suspect your package is lost, contact Life Inspiring Solutions with your order number and tracking number so that our customer service team can initiate a package loss claim. This will help recover your lost or missing package. The process will take 7 days until formal confirmation is received from the shipping company.
