Paiseec Warranty & Refund Policies

Warranty

Warranty Period Commencement

The warranty period commences on the original date of purchase as indicated on your sales receipt or invoice. For pre-ordered products, the warranty starts from the shipping date from the local warehouse.

 

Transportation Liability

When receiving services, if Paiseec is responsible for transportation, Paiseec's liability is limited to any loss or damage incurred to your Paiseec product during Paiseec's possession or transportation.

 

What Will Paiseec Do

Paiseec will endeavor to diagnose and resolve your issue via telephone or email. If the issue persists despite these efforts, you may be required to ship the product to Paiseec or a service center for further examination.

 

What This Warranty Does NOT Cover

This Warranty does not cover the following:

• Damage caused by improper installation, misuse or operation not following Paiseec’s official instructions or user manuals;
• Damage caused by unauthorized repair, alter, modification or disassembly;
• Damage caused by compatibility or reliability issues due to unauthorized third-party parts;
• Failures or damages caused by third-party products;
• Damage caused by external sources or factors, such as extreme temperatures;
• Products or parts with altered identification labels or from which the identification label has been removed;
• Non-quality-related issues;
• Products without valid proof of purchase;
• Lost or stolen products;
• Items beyond their warranty period;
• Items that have been refunded;
• Items purchased from unauthorized resellers;
• Items repaired, altered, modified or disassembled by unauthorized third parties.
• Free products.

Besides, Paiseec is not liable for the return of your personal items sent to Paiseec, any damage or loss incurred during transit of your personal items or any non-quality related warranty claims of Products.

 

Product and Part Replacement

Upon replacement, the exchanged product or part becomes the property of Paiseec, and the replacement becomes yours. Replacement products or parts may not be new but will be in good working condition and at least functionally equivalent to the original, with the remainder of the original warranty period applying.

 

Shipping Arrangements

Customers are responsible for arranging shipment to Paiseec’s service center for diagnosis. If the issue is covered under this Warranty, Paiseec will repair or replace the product, and then return the product at no cost to the customer. Otherwise, Paiseec may charge a shipping fee.

 

DOA Policy

For products received defective, damaged, or non-functional (“DOA”), please contact Paiseec within 30 calendar days of delivery to initiate a replacement/refund assessment. All DOA claims must be filed within this period. Eligible replacement will be processed within 14 calendar days of Paiseec receiving the returned product in its original condition, including all accessories, attachments, and undamaged packaging materials.

 

How to Obtain Warranty Service

For warranty issues, please contact Paiseec for obtaining warranty service. You need to provide valid proof of purchase, receipt or order number (for direct sales), and the product's serial number. Services not covered by this Warranty may incur charges.

 

Your Other Rights

This Warranty provides you with extra and specific legal rights. You may have other rights according to the applicable laws of your state or jurisdiction, or under a written agreement with Paiseec. Nothing in this Warranty affects your statutory rights, including the rights of consumers under laws or regulations governing the sale of consumer products that can not be waived or limited by agreement.  

 

Limitation of Warranty

To the extent permitted by law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. Paiseec disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. In so far as such warranties cannot be disclaimed, Paiseec limits the duration and remedies of such warranties to the duration of this express warranty and, at Paiseec's option, the repair or replacement services described below. Some states (countries and provinces) do not allow limitations on how long an implied warranty (or condition) may last, so the limitation described above may not apply to you.

 

Return & Refund Policy

Paiseec currently advertises a 30-Day Money-Back Guarantee on many mobility products sold through its website.

Standard Return Eligibility

According to the official return policy:

• Undamaged products may be returned within 30 days of delivery
• Returns must include:
  • Original packaging
  • Accessories
  • Attachments
  • Manuals
  • Proof of purchase
• Products must remain in original condition to qualify for approval

Refund Processing

Once the returned item is received:

1. Paiseec performs a product inspection
2. Inspection may take approximately 1–3 business days
3. Approved refunds are generally processed within:
   • 3–10 business days depending on the payment provider

Return Shipping Fees

Paiseec states:

• Customers may be responsible for return shipping costs for non-defective returns or buyer’s remorse
• If the return is due to:
  • shipping damage,
  • defective products,
  • or incorrect shipments,
    Paiseec may provide prepaid return labels and cover return shipping expenses

Non-Returnable Items

Paiseec lists several items that may not qualify for returns:

• Lithium-ion batteries
• Accessories sold separately
• Products damaged through misuse
• Certain opened or used items
• Some refurbished products marked as final sale

Order Cancellation Policy

Paiseec states:

• Orders may be canceled before shipment
• Orders canceled within 24 hours may incur a 5% cancellation fee
• Orders cannot usually be canceled once shipped

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Dead-on-Arrival (DOA) Policy

Paiseec includes a DOA policy for products that arrive:

• Damaged
• Defective
• Non-functional
• Incorrectly shipped

Customers must:

• Report DOA issues within 30 calendar days of delivery
• Provide photos or videos when requested
• Retain original packaging for assessment

Eligible DOA claims may qualify for:

• Replacement units
• Refunds
• Replacement parts at no additional cost

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Extended Warranty Options

Paiseec also offers optional extended warranty plans for certain electric wheelchairs. According to the company:

• Standard electric wheelchair warranty is typically 1 year
• Customers may purchase up to 2 additional years of coverage
• Maximum total coverage can extend to 3 years

The extended warranty:

• Is linked to the wheelchair serial number
• Cannot be transferred between products
• Must usually be purchased within 30 days of the original wheelchair purchase

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Shipping & Customer Support

Paiseec advertises:

• Free shipping throughout the continental United States
• Typical delivery times of:
  • 3–7 business days
• U.S.-based warehouse fulfillment
• Seven-day customer support availability
• Phone and email technical support